Our Billing Process

Patients WITH Insurance


Step 1
We submit a claim to your insurance company based on the information provided on your patient registration. Co-payments are expected at the time of your visit.

What you can do to help:

  • Provide complete & current personal health insurance information when you register. Please bring a copy of your insurance ID Card to your visit.
  • Inform us as soon as possible if your personal demographics or insurance information has changed since your last visit.
  • Know and understand your insurance coverage and benefits. Contact your insurance company before your visit to Praxis Health to verify your coverage and benefits.

Step 2
We wait for your Explanation of Benefits from your insurance company. If the claim has been received by your plan but has not been processed in a reasonable amount of time (60 days), additional information may be needed from you.

What you can do to help:

  • Your insurance company may ask you to provide more information. If so, please respond quickly, and let us know the information you’ve provided to the insurance company so we can update our records. Failure to respond to correspondence sent by your plan may result in denial of your claim and higher out of pocket expense.

Step 3
After your insurance company has processed your claim, a copy of your Explanation of Benefits will be issued to you as well as our Billing Department. This is not a bill, however, it will indicate the patient amount due based on the services rendered. Praxis Health will attempt to send a minimum of 3 statements along with phone, text or email communication notifying you of your balance owing.

What you can do to help:

  • When you receive a statement, please pay your bill promptly. If you are unable to pay the balance due, we have payment plan options available; please call our Billing Department toll free at 877-708-1119.
  • Keep your billing statements for your records. The billing statements may be helpful when reviewing the Explanation of Benefits you receive from your insurance company.
  • If you still have questions or concerns regarding your billing statement after reviewing your Explanation of Benefits and contacting your insurance company, please call our Billing Department toll free at 877-708-1119.

Patients WITHOUT Insurance

Uninsured patients or patients with coverage not contracted with our office will be expected to pay a cash pay deposit as indicated by the Cash Pay Policy signed at check-in. If deposit is paid, you will receive a 20% discount on all eligible procedures. Each office can provide a Good Faith Estimate upon request, however, these are only an estimate and fees will vary depending on length and complexity of services actually rendered.

Billing Phone: 877-708-1119

Billing Address:
Praxis Medical Group PC Patient Pay
P.O. Box 102685
Pasadena, CA 91189-2685

Make a Payment: Make a payment online